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Check How to Fix ‘Amazon Prime Not Working’ Issue on Roku
Is your Amazon Prime video not working on Roku? Don’t worry; We are here to guide you. Amazon Prime is the biggest and most popular streaming platform out there. With it, you can watch your favorite content on your phone, TV, tablet, laptop, etc. Just like other platforms, Amazon Prime is also available on various streaming platforms including Roku TV. If you don’t have Amazon Prime yet, you can purchase the subscription. But many Roku users reported that their Amazon Prime Video stopped working or crashed while trying to watch movies or shows.
Launching Roku on your smart TV gives you the added benefit of some great Prime Video streaming apps that don’t work on Roku like Netflix and Amazon Prime Video on Roku devices. Yes, these apps are already installed on your Roku TV. Just sign in with your credentials and start exploring your favorite shows and movies on TV.
Well, these devices work perfectly and rarely cause errors. But sometimes it leads to unwanted issues like Prime Video not working or crashing on Roku. The causes of the error are an outdated version of Amazon Prime Video, a slow internet connection, or firmware issues.
Fix ‘Amazon Prime not working’ issue on Roku
Check your internet connection
The first thing to check is your internet connection if your Prime video is not working on Roku TV or streaming device. You can check by running some other online app on your ROKU TV or use internet on some other device which is connected to the same WI-FI network. You may need to fix your internet to get it working again.
If you don’t have problems with your internet on the other device, but some app doesn’t work for you on ROKU, you will need to disconnect your ROKU from that connection and reconnect it for it to work. This would solve the problem most of the time. Even a slow internet connection can also cause you to have ROKU issues, so you may also need to run a speed check to see if you’re getting enough speed for Amazon Prime to work on your ROKU.
Search VPN
ROKU has its own app store that you can use to download and install apps. There are tons of apps available in the store that you can have on your smart TV. Although ROKU does not recommend it, you can also install some apps through third-party sources on ROKU. Make sure there are no third-party apps or those downloaded from the ROKU store that may be messing with your internet settings.
VPNs are not supported by Amazon as they mask your IP address and geo-restricted content is available on Amazon Prime. Therefore, you need to make sure that you do not have any VPN active on your ROKU TV or streaming device for Amazon Prime to work effectively on your ROKU.
Reboot your ROKU
The most basic and doable solution that works most of the time is to restart your ROKU. This simple fix will clear any bugs or glitches that may be causing the error and you will be able to use the main Amazon service again on your ROKU TV.
Update the Amazon app
It is possible that you are using an outdated version of the main Amazon application that might have stopped working. It is recommended to have the auto-updates feature turned on for Amazon, but if it still doesn’t work, you can manually update the app to the latest version, reboot your ROKU, and try it out. This will solve the problem most of the time for you.
If it still doesn’t work, you may need to uninstall the app and reinstall it on your ROKU to get it working again. Uninstalling the app is pretty simple, all you need to do is go to settings, click on the app menu and scroll to find Amazon Prime listed. You will need to open the app settings and uninstall it from there. Once you’ve done that, you can download it again from the ROKU store. Make sure you also delete all data from the app before reinstalling it. This will require you to log back into your Amazon account, but it’s worth a try as it will clear up any preferences that may be preventing you from using the service.
Update the firmware
You may be running outdated firmware on your ROKU TV or streaming device. ROKU releases these updates regularly to ensure all bugs are fixed and to keep introducing new features for your convenience. If you’re holding off on any updates to your firmware, this might be the time to update your firmware and let it reboot to get Amazon up and running again.
ROKU and experts recommend that you keep the auto-update feature turned on at all times to ensure your firmware is updated regularly and you don’t have to face issues at these odd times.
Check your Amazon Prime account
This has a mild occurrence, but sometimes it can be out there and the real problem may be with your Amazon account. You will need to check if your subscription is still valid and if there are not too many users that may be using the account simultaneously for you to get the error on your ROKU device while trying to stream Amazon Prime on it.
Sign back into your Amazon Prime account
You can also try signing out of your Amazon Prime account from your ROKU device and signing back in. This will be able to solve the problem for you ideally. All you need to do is go to settings in your Amazon app on ROKU and click on an unregistered device. Once you’ve done that, you can restart ROKU, open the Amazon Prime app again, go to settings, and register your device again using your active Amazon Prime account credentials.
Final words: How to Fix ‘Amazon Prime Not Working’ Issue on Roku
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