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Check How to Fix ‘Disney Plus Not Working’ Issue on Samsung TV
Disney Plus does not work on Samsung TVs. Disney Plus is a subscription-based video-on-demand streaming service that gives users access to every Disney movie ever produced. If you’re having trouble with the Disney Plus app on your Samsung Smart TV, or if Disney Plus isn’t working on your Samsung Smart TV, it could be due to a software update or some other issue. In this article we will briefly explain the causes and their solution.
If Disney Plus does not work on Samsung TV, please try to clear the cache in the app, restart the Smart Hub and make sure your TV model is compatible with the app. Restore the Internet in your home, uninstall the app and reinstall it or close it. Turn off the app and your TV and turn them back on. Regardless of your age or preferences, there’s something about the Disney Plus app that understands and meets the needs of all ages.
Due to the wide variety of content on this streaming service, the app is regularly used by a large number of Samsung TV owners. If you’re a Disney Plus customer and the app suddenly stops working, read our full article today to find out how to fix your specific issue.
How to Fix “Disney Plus Not Working” Issue on a Samsung TV
Restart your Samsung TV
Restart your Samsung TV with the TV remote
- Locate the standby/on button on your Samsung TV remote.
- Click the power button and it will take a few seconds to completely shut down.
- Then after a few minutes press the power button again.
- Now your device will turn on.
- Launch Disney Plus and check if your problem is fixed or not.
Unplug your power cord
- You can also unplug the power cord from the switch.
- Hold the power cord for a few minutes.
- Now reconnect the power cable to the main switch.
- Turn on your Samsung TV and launch the Disney Plus app.
Use a fast internet connection
- As you know, you need an internet connection to access the Disney Plus app. Not just an internet connection but a fast internet connection because many times it has been seen that slow internet speed does not load the Disney Plus app properly.
- So you need a fast internet connection to watch Disney Plus content without buffering and freezing. Try to place your router or Wi-Fi as close as possible and if you have Ethernet it will be a better option.
Clear the cache of your Samsung TV
- First, go to the menu settings option.
- Now click on the applications.
- Choose the Disney Plus app.
- Browse the storage option on the page.
- Click on the Clear Cache option.
- Touch OK to confirm.
Update your Disney Plus app
- Launch the applications from the menu.
- Go to the featured option.
- Select the Disney Plus app.
- Now a small notification window will appear on your screen and you will select the option to update apps.
- Make sure to enable the auto-update option from the settings option.
Update Samsung TV Firmware
- Tap the home button on your TV remote and a menu screen will appear on your TV screen.
- Scroll to the left side and click on the Settings option.
- Click on the support option.
- Now go to Software Update option.
- Select the Update Now option under the Software Update option.
- After the update, launch the Disney Plus app again.
Factory reset
- Click on the Settings option.
- Again, go to the support option.
- Select the Self Diagnosis option.
- Under the Self Test tab, select the Reset option.
- Enter (0000) the default code in the empty field.
- Now your Samsung TV will be restored.
Final remarks: How to Fix ‘Disney Plus Not Working’ Issue on Samsung TV
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